Starting a new job is always a challenge, but stepping into the role of a community bank IT administrator can be especially daunting. Oftentimes, the IT administrator is overwhelmed and at a loss as to where to start, given the demands of the position. After all, the health of a bank’s IT assets is every bit as valuable as the money in the vault!
The IT administrator position must support two distinct roles. The position serves as the technical resource as well as an administrative resource. Primarily, they are the IT resource for servers, workstations, networks, software and other technical aspects of the bank. Additionally, the IT administrator must work with the CTO and ISO in an administrative capacity to help with IT audits, regulatory examinations and providing senior management with information about the bank’s IT infrastructure.